> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://cheddarflow.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Self‑Refund in Cheddar Flow

Give yourself a quick refund directly in the app—no back‑and‑forth needed.

## Who can self‑refund
* **Eligible charges:** post‑trial charge, monthly plan renewal, or annual plan purchase/renewal.
* **Time window:** within **48 hours** of the charge.

|| After 48 hours, self‑refunds are no longer available. Please email support@cheddarflow.com so our team can review your account for a possible prorated refund.

## How to self‑refund (step‑by‑step)

1. In the Cheddar Flow app, go to My Profile → Billing.
2. Click **Cancel subscription**.
3. (Optional) Fill out **Reason for canceling**.
4. Select **End subscription immediately and receive refund**, then click **Cancel subscription** to confirm

That’s it—your subscription ends right away and the refund is initiated to your original payment method. Your bank or card issuer may take a few days to post the credit.

## Refunds After 48 Hours

If your request falls outside the 48-hour window, you may still be eligible for a **prorated refund based on unused time**, subject to the following:
* A **late refund fee of 20% of the plan price** will be applied
* The remaining balance will be refunded based on unused time

**Examples:**
* Annual plan ($891):
    * 20% fee = **$178.20**
    * Remaining amount is prorated based on time not used
* Monthly Pro plan:
    * A flat **$30 late refund fee** applies

## Important notes

* **48‑hour limit:** Self‑refunds are only available for 48 hours after the charge.
* **Manual review:** If your account requires manual review and it is found it violates our [Terms of Service,](https://www.cheddarflow.com/terms-of-service/) a refund may be denied.
* **Pro‑rated consideration:** Past the 48‑hour window, contact us for a case‑by‑case prorated refund review.
* Accounts that have received a refund within the **last 6 months** are **not eligible** for additional refunds

## FAQ
**Will I lose access right away?**
Yes—choosing End subscription immediately and receive refund cancels your subscription immediately.

**Where does the refund go?**
Back to your original payment method. Posting times vary by bank.

**Can I get a refund without canceling?**
No. The self‑refund option refunds the latest charge and cancels the subscription at the same time.

**What if I don’t see the refund option?**
You may be outside the 48‑hour window or not on an eligible charge. Contact [**support@cheddarflow.com**](mailto:support@cheddarflow.com) and we’ll help.

If you have questions or run into any issues, reach out to [**support@cheddarflow.com**](mailto:support@cheddarflow.com).