> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://cheddarflow.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Sound notifications in Safari browser

If you are using the Safari browser and are having issues with the sound notification feature, please follow these steps to help you improve the sound experience.

Unfortunately, safari automatically sets "auto-play" off in their preferences, so you will need to manually turn this on.

1. Click on **Safari** in the top left corner of your screen 


![](https://storage.crisp.chat/users/helpdesk/website/46d9c75ded2f5c00/step1_ingpl7.png)

2. Select **Preferences**


![](https://storage.crisp.chat/users/helpdesk/website/46d9c75ded2f5c00/step2_yn0b8h.png)

3. Select the **Websites** tab and click on **Autoplay** from the sidebar


![](https://storage.crisp.chat/users/helpdesk/website/46d9c75ded2f5c00/step3_d0pea8.png)

4. At the bottom, switch the toggle to **Allow All Auto Play** and your all set!


![](https://storage.crisp.chat/users/helpdesk/website/46d9c75ded2f5c00/step4_owgf8p.png)